Frequently Asked Questions

Everything you need to know about shopping at Haya Sense.

Shipping & Delivery

Do you deliver across the UAE?

Yes! We offer free delivery across the UAE. Orders are typically dispatched within 1–2 business days and delivered within 3–5 business days depending on your emirate.

Do you ship internationally?

We currently focus on UAE deliveries to ensure the fastest and most reliable service. If you are based outside the UAE and interested in our products, please contact us and we will do our best to assist.

How will I know when my order has been shipped?

Once your order is dispatched, you will receive an email with your tracking information so you can follow your package every step of the way.

Returns & Exchanges

What is your return policy?

We offer a 7-day return policy from the date of delivery. If you are not completely satisfied with your purchase, please contact us within 7 days and we will arrange a return or exchange.

What items are eligible for return?

Items must be unused, in their original packaging, and in the same condition you received them. The following are not eligible for return:

• Digital downloads (once purchased and delivered)
• Personalised or custom-printed items
• Items marked as final sale

How do I start a return?

Simply reach out to us via our Contact page with your order number and reason for return, and we will guide you through the process.

Custom & Personalised Orders

Can I get a custom design printed on a mug?

Absolutely! We offer custom mug printing — perfect for gifts, corporate orders, and special occasions. To place a custom order, please contact us with your design or idea, and we will provide a quote and turnaround time.

How long does a custom order take?

Custom orders typically take 5–10 business days depending on the complexity of the design and quantity. We will confirm the exact timeline when you place your request.

Digital Products

How do I receive my digital product after purchase?

After completing your order, you will receive an automatic email with a download link for your digital product. Please check your spam or junk folder if you do not see it within a few minutes.

Can I get a refund on a digital download?

Due to the nature of digital products, all digital purchases are non-refundable once the download link has been delivered. If you experience any technical issues accessing your file, please contact us and we will help right away.

Payment & Installments

Do you offer installment payments?

Yes! We partner with Tabby to offer buy-now-pay-later installments at checkout. Split your purchase into 4 interest-free payments — no hidden fees, no surprises.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard), as well as Tabby installments. All transactions are secured with SSL encryption for your peace of mind.

Contact Us

How can I reach the Haya Sense team?

We are always happy to help! You can reach us via our Contact page or message us directly on Instagram. We aim to respond to all enquiries within 24 hours on business days.

Still have a question? Send us a message — we’re here for you.